The Franzen Guarantee
Our service prides itself on explaining what’s wrong and how to fix it. We guarantee our diagnosis is 100% accurate as to what’s wrong! We use only the best replacement parts on the market. Our dedication to expert service, friendly and courteous staff, and respect for your home is unmatched in the industry. Here’s the Franzen difference:
- Customer Satisfaction – Every call is critical to us. We want you to feel comfortable that you’ll be provided quality service that works to exceed your expectations. Over 5,000 customers in your area rely and trust us. Your 110% satisfaction is our goal.
- Credible/Honesty – We know our industry is competitive. Our first concern is to give you a credible, reliable and trustworthy assessment on what’s wrong. Only after that can we determine the next steps. We enjoy helping our customers.
- Best Service – No matter if it’s a repair needed or an entire new heating and cooling system, our technicians are licensed and insured, and are certified experts in our field, and we will get the job done right the first time!
- Accessible – We’re here for customers 24 hours a day, 365 days a year.
- Confidence in our Experience – Our staff has over 25 years in the business and has installed more high efficiency furnaces and air conditioners in your area than most of our competitors.
- 2 Hour Guaranteed Response Time
- 24 Hour Emergency Service
- 24 Hour Live Call Center
- Free Estimates on New Equipment
- No Extra Charge for Same Day Service
- No Extra Charge for Travel Time
- No Subcontractors – All Technicians are Franzen Heating & Cooling Employees
- Franzen Heating & Cooling is family owned and operated
Franzen Heating & Cooling guarantees we can repair your furnace or air conditioning system within 24 hours or we will pay for a night in a hotel.
Heat exchanger guarantee.
We guarantee that our diagnosis of your furnace is accurate. If we diagnosis your furnace to have a cracked heat exchanger, and another company tells you it’s not, we will install a new Trane® furnace for free.
Furnace Repair / Heat Exchanger
Franzen’s technicians are certified experts with heat exchangers and are trained to analyze heat exchanger flaws and cracks. If any of our service members incorrectly diagnose a crack or flaw in your furnace, we’ll refund all repair money, as well as install a brand new Trane® furnace, free of charge. We are committed to our valued customers, to be completely honest, ethical and trustworthy in every aspect of our business. We realize our customers are the most important asset of our business.